Frequently Asked Questions

Frequently Asked Questions (FAQ)
❓ 1. What sizes are available?
Each product includes a detailed size guide. We recommend checking the size chart on the product page before placing an order.

❓ 2. What materials are used in the products?
All products are fulfilled by Printful. Materials vary depending on the item, and you can find full descriptions on the product page.

❓ 3. Do you offer youth or children’s sizes?
Yes, selected products come in youth sizes. Please check the size options on each product page.

❓ 4. How long does it take to receive my order?
Production time is usually 2–7 business days. Shipping time depends on your location and shipping method, typically taking 3–10 additional business days.

❓ 5. Where do you ship from?
Printful has fulfillment centers in the United States, Europe, and other regions. Orders are shipped from the closest available facility to ensure fast delivery.

❓ 6. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and delivery times may vary depending on your destination.

❓ 7. Can I track my order?
Yes. Once your order has been shipped, you will receive a tracking number via email.

❓ 8. What should I do if my order hasn’t arrived?
Please first check your tracking number. If it shows no updates or your order is delayed beyond the estimated time, feel free to contact us.

❓ 9. Can I return or exchange an item?
Since products are made to order, we only accept returns or exchanges for defective, damaged, or misprinted items. Please contact us within 7 days of delivery with photo evidence.

❓ 10. What if I ordered the wrong size or color?
Unfortunately, we cannot accept returns or exchanges for size or color mistakes. Please double-check the size chart and product options before ordering.

❓ 11. Will my items arrive in one package?
If you order multiple items, they may arrive in separate packages, depending on the product type and fulfillment center location.

❓ 12. Are the colors exactly as shown in the pictures?
We do our best to display product colors accurately, but slight variations may occur due to monitor settings and lighting conditions during photography.

❓ 13. Can I customize the design?
Currently, all designs are fixed and not customizable through our site. However, if you’re interested in bulk or special orders, feel free to contact us.

❓ 14. Who should I contact for product-specific questions?
For detailed questions regarding materials, production methods, or product origin, please contact Printful directly:
🌐 https://www.printful.com

❓ 15. Do purchases support a cause?
Yes! A portion of profits supports cultural programs and international youth choir activities. Your purchase contributes to a meaningful mission.